Account Policies

1. Minimum Age

You must be at least 18 years old to register and play at this site. We can request documents to confirm a player's age at any time. Any player found to be under 18 years of age will have their account frozen and all balances including any winnings will be forfeited. All balances in such accounts will be dealt with in any manner deemed fit at the sole discretion of Cozy Games Management Limited.

2. Registration Policy

Cozy Games Management Ltd. reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed, we will honour all contractual obligations and all unused balances will be refunded to account holders, subject to the meeting with terms and conditions of withdrawal policy and Management's obligations under the Gaming Supervision Commission's directives

Players are allowed to have only one account per household, shared computer, physical address or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Such players will themselves be liable for all loses in terms of deposit. Player registration may be refused or closed at the Operator's sole discretion but contractual obligations already made will be honoured.

Management at their sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction. In this case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

Management reserves the right to terminate any player's account at any time without notice if a player is found to be violating or abusing any of the terms and conditions or rules on the Website. At its discretion, management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms.

3. Prohibited Users

Cozy Games Management Ltd. does not accept liability for any breach by prohibited players of the applicable laws of their state or country of residence. We reserve the right at our sole discretion to declare any wager and winnings as void if a player is identified to have been playing illegally.

Players from the countries listed below are prohibited to register and place bets. We sincerely apologize to these customers. The countries are:
Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People’s Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Korea, Kosovo, Lao People’s Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Philippines, Poland and Yugoslavia., Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, USA, Uzbekistan, Virgin Islands (U.S.) and Zimbabwe, Wallis-et- Futuna.

4. Transfer of Accounts and Funds

Players are prohibited from selling, transferring and/or acquiring accounts to and from other players.

Player is also prohibited from transferring funds to and among player accounts.

5. Know Your Client

A 'Know Your Client'procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your withdrawal. Upon request we will require specific proof of identity in the form of photo copy of a valid passport or driving license, utility bill or header of a recent bank or credit card statement along with specific proof of deposit method like front copy of credit/debit card..

As part of Money Laundering requirements, withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments shall be made unless the player's identity, age, Deposit method and place of residence have been verified.

6. Dormant Accounts

In the event that no transaction has been recorded on a player's account for thirty months, the account will be deemed dormant and we reserve the right to close the account and remit the balance using the last known details of the player.

In the event that the player cannot be satisfactorily located, such cases will be dealt with in any manner deemed fit at the sole discretion of Cozy Games Management Limited.

Players shall not treat Cozy Games Management Ltd. as a financial institution nor expect interest on their deposits.

7. Account Disputes

If the player has any dispute with regard to any outcome, she/he must submit a complaint to manager@livebingonetwork.co.uk in writing within fourteen (14) days of the event taking place to Cozy Games Management Ltd.

Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and take all reasonable steps to investigate and resolve all disputes.

f the complaint is not resolved to your satisfaction, you have the right to refer such complaint to the Gaming Supervision Commission of IOM by sending an email to gaming@gov.im

8. Promotional Offers

From time to time we offer new and/or existing customers various promotional offers. By registering and accepting the Terms & Conditions, the player is confirming that the player has subscribed to receive Promotional emails, Calls, SMS and Mail to inform player about any promotions that we may have to offer. The terms of these promotional offers will be clearly stated for each individual promotion. It is your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. If there is any ambiguity between these Terms& Condition and the promotion specific Terms, then the promotional terms will prevail. Promotional offers are restricted to one per customer per transaction, unless otherwise stated in the promotional Terms & Condition. Players can unsubscribe from any of our promotional activities by contacting support.